Yarn Sale Event

During sale events our team focuses on inventory retrieval and processing orders in order to manage a higher energy retail environment, which means in-depth craft support temporarily pauses.

If you’d like help with yarn quantities, colour planning, or pattern ideas, we recommend reaching out before the event begins so we can give your project the attention it deserves.

Because inventory moves quickly during sales (and we cannot hold products beforehand) specific colourways or dye lots may sell out earlier than expected. We recommend having a few options on hand if quantities become unavailable.

If your project depends on an exact dye lot match, we recommend shopping outside of sale periods when our team can provide more detailed assistance.

Due to the high volume of orders, we are unable to offer our winding services, and cannot hold orders (even if requested). Orders are shipped as placed and as they are ready. Should you require a strict timeframe for order delivery, or cannot use the yarn if unwound, we ask that you shop outside of this event period when we have more control over fulfillment and processing times.

Due to the extremely high volume of orders, we cannot commit to checking dye lots as we normally do during regular operations. While customers may request specific lots, or share lot preferences, we cannot guarantee availability.

If customers require specific dye lots/colour tones, we recommend shopping outside of our final sale events, when our usual support and exchange policies are back to normal.

Sale orders are processed exactly as placed and can’t be edited once submitted.

That means we’re unable to combine orders, adjust items, or apply discounts after purchase.

Taking a moment to review your cart before clicking checkout will help ensure everything is exactly as you want it.

A common misconception is that selecting a quicker (more expensive) shipping method will make orders arrive quicker.

However, we process orders in sequence (as the orders were placed, not by quickest method selected). Therefore, selecting faster shipping methods will only make your order arrive quicker once we have actually fulfilled your order, but it will not speed up fulfillment time itself.

Please anticipate longer fulfillment times as we process a high volume of orders.

It is common during our sales for pick up orders to take 5 - 7 business days to process due to the high volume of orders.

Should you require a strict pick-up window (due to travels, work, project deadlines, etc.) we recommend:

• Arranging an alternative pick up person
• Selecting a shipping method instead
• Shopping during our in-store sale window

We unfortunately are unable to rush pick-up fulfillment and cannot change orders after they've been placed.

If you choose in-store pick-up, please wait until you receive your ready-for-pickup notification before coming to the shop. This ensures your order has been fully prepared and prevents you having to come back if the order isn't ready yet.

All discounted purchases during sale events are final sale, and discounts apply only within the official event window.

For the full details on how sale orders work, we strongly recommend reviewing our policy pages before shopping:

• Sale Policies
• Shipping Policies
• Pick-Up Information

Free, but limited, parking is available in our main lot, with additional street parking nearby. For the easiest access, we strongly recommend using ride-share, public transit, carpooling, or drop off.

Our yarn sale begins with an in-store event, followed shortly after by the online sale. Running both simultaneously prevents our team from delivering the level of organization and accuracy required during high-volume events. By staggering the event, we are able to ensure a smoother experience for everyone participating. We appreciate your understanding as we work to balance the needs of both our local and global communities.