Refund/Exchange Policy
Exchanges
All products, with the exception of yarn, are final sale (no refunds/exchanges). The Knitting Loft does not offer refunds and allows exchange only on yarn for an equivalent item, or store credit within 30 days of purchase if unused, in original condition and with the original receipt.
Shipping
If you are unable to exchange your product in store, you should mail your product to: The Knitting Loft Inc., 672 Wilson Ave., North York ON M3K 1E1, Canada
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Online Exchanges
Once your product is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your customer account via gift card.
Colourways
We know how important getting the right colour is to you, so we do our best to ensure that all of our photos are an accurate representation of the products and colourways originally received.
However, primarily with hand-dyed yarns, dye lots vary from skein to skein and we cannot guarantee that the new dye lot in stock represents the original photo taken.
Additionally, resolution settings vary on each device, which can make colours appear differently from screen to screen. Due to this, we cannot guarantee that your computer's monitor will display colours accurately.
We're so sorry for the inconvenience, our exchange policy as detailed above applies to this situation.
If you're concerned about dye lots, please feel free to request the lot number or a photo of the specific colourway you're ordering, and we will send you a picture/appropriate information.
Weight Discrepencies
Grams of yarn listed per skein are approximates and may vary from yarn to yarn and brand to brand. It is typical for yarn weights to vary by 10g (more or less) than what’s given on the label. However, we classify yarns that have drastic underweight differences (such as more than 10g off in a single skein or underweight across many skeins) as a manufacturer's defect. In the event of drastic underweight discrepancies please contact us and we will send you additional skeins if needed/available, or provide a refund/store credit for the problematic skeins. To avoid any dye lot concerns, we encourage customers to weigh their yarns promptly if there are weight concerns for your best chance at a replacement within the same lot.