Return Policy

All products, with the exception of yarn, are final sale (no refunds/exchanges). The Knitting Loft does not offer refunds and allows exchange only on yarn for an equivalent item, or store credit within 30 days of purchase if unused, in original condition and with the original receipt. Please visit our Shipping & Help Centre for any additional information or special updates.

All discounted products (whether on clearance, special sale dates, or purchased with TKG card) are final sale (no refunds/exchanges), and we do not permit exchanges during sale days/periods under any circumstances (including customs refusal or rejection).

We are happy to offer guidance and recommendations to support your projects. Please note that knitting and crochet outcomes vary from maker to maker, and therefore outcomes are not guaranteed. Swatching and washing your materials before beginning your project is strongly encouraged. While we strive to help you make informed choices, we cannot take responsibility if results differ from expectations.  

Please check your order with ample time before our 30-day exchange period has passed, so that you can make an exchange or contact us about issues, if necessary, within the timeframe.

How do I return yarn from my online order? 

If you are unable to exchange your product in store, you may select your own shipper/courier to purchase your choice of mail service.

In your parcel, please include a note with your reason for exchange, as well as your packing slip (if possible) or your order number. You may send the exchange to:

The Knitting Loft 
672 Wilson Ave.
North York, ON
M3K 1E1

You are responsible for your own shipping costs for exchanges. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.

Please note, however, that if you live outside of Canada and we are charged customs/duties to accept the return, that amount will be taken off of your total credit. 

Depending on where you live, the time it may take for your exchanged product to reach us may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or take responsibility for return parcels that are lost in transit. 

Return Eligibility & Processing Time

Once your product is received and inspected, and if your exchange is approved (products must be in original condition and quality) a credit will be issued and emailed to you via email. 

The Knitting Loft reserves the right to reject returns that have been sent beyond our 30-day exchange period, are not in original condition, or are final sale products (this includes non-yarn items, clearance items, and yarns purchased during sales or with a discount code).

If you send back product(s) that are not eligible for return, you will have the choice to either pay to have those product(s) sent back to you, or, to have those products appropriately donated/disposed of if you no longer want them. 

Have questions about your order? Please refer to our Shipping & Help Centre!

General Pickup FAQs

Multiple Orders

If you want to pick up multiple orders at once, wait until you’ve received a “Ready for Pick-up” notification for each order, and you may pick them up together. 

Who can pick up?

Anyone can pick up your order as long as they have the required order details (order number, name on order, and “R” code if provided). No advance notice required.

Can you hold my order longer? 

No. Hold times are strict due to limited space. If you need more flexibility, please select shipping at checkout. We ask that you please organize a pick-up person if you are unable to meet the pick-up time. 

Can I make changes at pick-up?  

Our standard exchange policies apply to pick-up orders. Orders are strictly final sale at a discount. 

Can you rush my order?

We unfortunately cannot rush orders during sales or event periods, and you will need to come back when your order is ready. However, we are typically able to accommodate rushed pick-ups during regular operations. Please call to coordinate. 

Where is my order?

We work to have pick-up orders ready within 24-48 hours on a regular basis. However, during sale periods, please anticipate 5 - 7 business days for processing. We ask that you please wait for our services to resume as usual before contacting us about order status as we work to process a high-volume of orders. We thank you so much for your patience in advance!