Shipping rates are calculated at checkout based on package weight and destination.

Free Shipping (Canada)
We offer free shipping (tracked) within Canada on orders of $200 CAD+ (pre-tax).

• Free shipping is not available during sale periods
• Gift cards do not count toward the free-shipping minimum

Prepaid duties are now available at checkout!

United States: Duties & Import Fees

Please note that the situation with tariffs and duties is always changing. Always check back here for updates as the following policies are subject to change. Please don't hesitate to email us before placing your order if you have any questions regarding duties and shipping to the US.

Important:

• We are now offering shipping to the US through Canada Post with duties prepaid at checkout!
• Duties estimates will be provided to you at checkout based on the contents of your cart and shipping destination (duties are not included in the product prices).
• Shipping as well as duties or any other related tariff, brokerage, or import fees are non-refundable
• Any additional charges incurred by orders sent back for return/exchange will be removed from the total credit amount

Prepaid duties at checkout are estimated from the destination country’s import rules, and are always subject to change based on that country or region's laws. We cannot take responsibility for any changes or amounts charged at checkout or upon delivery.

International customers are responsible for any duties, taxes, or import fees charged by their country.

European Union: GPSR and Contract Withdrawal

Please note that shipping to the EU is currently paused as we navigate the upcoming EPR and PPWR changes. Please check back here for updates.

Currently all our yarns are GPSR compliant and available to ship to the EU. Our other product types are not compliant at this time and cannot be shipped to customers in the EU. Information on our GPSR compliance can be found here. Our order withdrawal form can be found here (for EU customers only).

Fulfillment Time (Processing)

We pack and ship orders on business days, but fulfillment time (processing your order) is separate from the courier’s delivery time.

Fulfillment time is how long it takes us to pack your order before it leaves the shop.

• Typical fulfillment varies by season and shop volume.
• During peak periods (especially sales), fulfillment can take longer
• For sale period operations, always check the Sale Policies & Conditions.

Shipping Speed (Courier Transit Time)

Shipping timelines shown by carriers are estimates, not guarantees.

Note: The checkout system currently displays “1 business day” for all shipping methods. Please refer to the timeframes below instead.

• Expedited Parcel: 1-14 business days
• Xpresspost: 1-5 business days
• Priority: 1-3 business days

Shipping speed begins once your parcel is scanned by the courier and in transit.
If you select an upgraded shipping method, it may speed up delivery after shipment, but it does not speed up fulfillment.

Shipping availability can shift due to courier disruptions, customs changes, or service suspensions. If an option is temporarily unavailable, the most accurate options will always be shown at checkout, and we’ll post any major updates here.

We begin processing orders quickly, so orders are typically shipped as placed. Please note that we cannot hold orders to be shipped at a later date.

Before you check out

Please confirm the following:

• shipping address (including unit/buzzer info)
• email address (for tracking updates)
• product colours and quantities

Autofill errors are common. Customers are responsible for ensuring their address and order details are correct.

After an order is placed

If you notice an error, contact us immediately. If your order has not entered processing yet, we will do what we can to assist, but we cannot guarantee changes will be possible.

Orders already shipped

Once a parcel is in transit, we cannot intercept or reroute it.

“Delivered” but not received

This is often a scan timing issue, or, the parcel was received by a neighbour, concierge/front desk, or a roommate/family member.

Please check with anyone who may have accepted it on your behalf.

Package delays

Courier delivery estimates are not guaranteed, especially during peak periods. Canada Post delivery guarantees may be modified or suspended in certain conditions.

If your parcel appears stalled beyond the courier’s normal transit window, contact us and we can help initiate an investigation when available.

Please note: During major sale events, we ask customers to wait until the shop reopens before contacting us about order status so our team can focus on packing orders as quickly as possible.

Theft after delivery

We cannot take responsibility for stolen parcels after delivery (“porch pirates”). If possible, ship to a secure location.

In-store pickup is available free-of-charge. Please note that orders are held for a limited time and will be cancelled for a store credit if not picked up within the designated timeframe. Please see our Picking Up page for full details and frequently asked pickup questions.

If something arrived incorrectly, damaged, or incomplete, email us with your order number, a clear description of the issue, and photos/videos (if applicable).

We’ll reply with next steps as soon as possible during business hours.

Please note: During major sale events, our email and phone services may temporarily be unavailable. Please rest assured we will get back to you as soon as we are back in the office, and we thank you so much for your patience.

Yarn is a natural, variable product, so differences are normal and expected.

• Dye lots can vary, even within the same colourway
• Screen settings differ by device and can affect how colour appears
• It is normal for hand dyed yarn to vary from skein to skein. To avoid colour pooling or lines, we recommend alternating skeins in order to create a fabric with more even colouring. 

We do our best to ensure that all of our photos are an accurate representation of the products and colourways originally received (using many photos directly from the supplier themselves), however, dye lot differences are standard in the industry, and we cannot take responsibility for variances from lot to lot. Since we do not change product photos for every lot we carry, our complimentary email service is available to assist you with your online shopping when exact colours are crucial to your project.

If exact colour tone is crucial for your project, we strongly recommend reaching out before purchasing (outside sale periods whenever possible). We hope you'll love everything in your order, but if the colours aren't as expected, our standard return policy applies.

Yarn weights listed per skein are approximate and can vary due to production and environmental factors. It is typical for yarn weights to vary by ±10g from what's on the label, due to different variables, such as a change in humidity.

If a skein is significantly underweight, please contact us with your order number, photos, and details of the discrepancy.

Winding is complimentary for yarn purchased from The Knitting Loft, with the following conditions:

• All winding orders are strictly final sale. No exceptions.
• Winding requests must be added in Order Special Instructions at checkout
• Winding may add processing time
• We do not offer on-the-spot winding. If you are purchasing your yarn in-store, you may leave your yarn to be wound, and we will email you when it's ready for pick up.

Sale periods: Winding requests are not accepted during sale windows. Sale orders ship unwound. (See Sale Policies & Conditions)