Shipping rates are calculated at checkout based on package weight and destination.

Free Shipping (Canada)
We offer free shipping within Canada on orders of $200 CAD+ (pre-tax).

• Free shipping method: Canada Post Expedited Parcel
• Free shipping is not available during sale periods
• Gift cards do not count toward the free-shipping minimum

International customers are responsible for any duties, taxes, or import fees charged by their country.

We currently don't ship to the EU as we navigate GPSR changes. 

United States: Duties & Import Fees

U.S.-bound shipments may be subject to duties/tariffs and clearance delays. Some low-value exemptions have been suspended, meaning more shipments may incur fees than in previous years.

Important:

• Duties/import fees are established and billed by the courier or customs authority
• The Knitting Loft will not be responsible for any duties, taxes, or fees applied upon delivery and our standard return policies apply even if you refuse or reject delivery. 
• Shipping fees are non-refundable
• Any additional charges incurred due to rejected and returned parcels will be removed from the total credit amount

Please note: We are not able to estimate (and therefore, disclose) the amount of duties, tariffs, or import taxes that may be charged on your order on our end. These fees are determined by U.S. Customs and the courier at the time of import and can vary based on order value and product classification.

Sale Period Reminder (Final Sale):

If you are purchasing discounted items, sale policies apply. Refused final-sale parcels are not eligible for credit/refund. Please review Sale Policies & Conditions before purchasing during sale windows.

Fulfillment Time (Processing)

We pack and ship orders on business days, but fulfillment time (processing your order) is separate from the courier’s delivery time.

Fulfillment time is how long it takes us to pack your order before it leaves the shop.

• Typical fulfillment varies by season and shop volume.
• During peak periods (especially sales), fulfillment can take longer
• For sale period operations, always check the Sale Policies & Conditions.

Shipping Speed (Courier Transit Time)

Shipping timelines shown by carriers are estimates, not guarantees.

Shipping speed begins once your parcel is scanned by the courier and in transit.
If you select an upgraded shipping method, it may speed up delivery after shipment, but it does not speed up fulfillment.

Shipping availability can shift due to courier disruptions, customs changes, or service suspensions. If an option is temporarily unavailable, the most accurate options will always be shown at checkout, and we’ll post any major updates here.

We begin processing orders quickly, so orders are typically shipped as placed.

Before you check out

Please confirm the following:

• shipping address (including unit/buzzer info)
• email address (for tracking updates)
• product colours and quantities

Autofill errors are common. Customers are responsible for ensuring their address and order details are correct.

After an order is placed

If you notice an error, contact us immediately. If your order has not entered processing yet, we will do what we can to assist, but we cannot guarantee changes will be possible.

Orders already shipped

Once a parcel is in transit, we cannot intercept or reroute it.

“Delivered” but not received

This is often a scan timing issue, or, the parcel was received by a neighbour, concierge/front desk, or a roommate/family member.

Please check with anyone who may have accepted it on your behalf.

Package delays

Courier delivery estimates are not guaranteed, especially during peak periods. Canada Post delivery guarantees may be modified or suspended in certain conditions.

If your parcel appears stalled beyond the courier’s normal transit window, contact us and we can help initiate an investigation when available.

Please note: During major sale events, we ask customers to wait until the shop reopens before contacting us about order status so our team can focus on packing orders as quickly as possible.

Theft after delivery

We cannot take responsibility for stolen parcels after delivery (“porch pirates”). If possible, ship to a secure location.

If something arrived incorrectly, damaged, or incomplete, email us with your order number, a clear description of the issue, and photos/videos (if applicable).

We’ll reply with next steps as soon as possible during business hours.

Please note: During major sale events, our email and phone services may temporarily be unavailable. Please rest assured we will get back to you as soon as we are back in the office, and we thank you so much for your patience.

Yarn is a natural, variable product, so differences are normal and expected.

• Dye lots can vary, even within the same colourway
• Screen settings differ by device and can affect how colour appears
• It is normal for hand dyed yarn to vary from skein to skein. To avoid colour pooling or lines, we recommend alternating skeins in order to create a fabric with more even colouring. 

We do our best to ensure that all of our photos are an accurate representation of the products and colourways originally received (using many photos directly from the supplier themselves), however, dye lot differences are standard in the industry, and we cannot take responsibility for variances from lot to lot. Since we do not change product photos for every lot we carry, our complimentary email service is available to assist you with your online shopping when exact colours are crucial to your project.

If exact colour tone is crucial for your project, we strongly recommend reaching out before purchasing (outside sale periods whenever possible). We hope you'll love everything in your order, but if the colours aren't as expected, our standard return policy applies.

Yarn weights listed per skein are approximate and can vary due to production and environmental factors. It is typical for yarn weights to vary by ±10g from what's on the label, due to different variables, such as a change in humidity.

If a skein is significantly underweight, please contact us with your order number, photos, and details of the discrepancy.

Winding is complimentary for yarn purchased from The Knitting Loft, with the following conditions:

• All winding orders are strictly final sale. No exceptions.
• Winding requests must be added in Order Special Instructions at checkout
• Winding may add processing time
• We do not offer on-the-spot winding. If you are purchasing your yarn in-store, you may leave your yarn to be wound, and we will email you when it's ready for pick up.

Sale periods: Winding requests are not accepted during sale windows. Sale orders ship unwound. (See Sale Policies & Conditions)