Shipping Policies

Thank you for shopping at The Knitting Loft!

Please note: All timeframes provided are estimates only. Shipping delays are unfortunately out of our control. Although the majority of our parcels arrive within standard time frames (and sometimes even quicker), shipping delays may occur, especially during high-volume seasons like December.

Additionally, timeframes are provided based on when your parcel actually leaves the store, this does not include fulfillment time, which may vary between 1-3 days during regular shopping periods.

*Please note that we are unable to accommodate requests to hold orders to ship at a later date. Orders will be fulfilled and shipped as they come in.

Please be advised that sales/discount periods may affect some shipping policies/delivery times.

General

Shipping is calculated automatically through Canada Post, and is based on location and weight. 

At checkout, you will see a list of shipping and pricing options before having to process your order. 

***Please double-check at checkout that your mailing address was inputted correctly. New autofill settings can sometimes unexpectedly fill in the incorrect address (or the store address, if you have previously ordered for pickup) - please check to make sure this hasn't happened, even if you have ordered from us previously. We cannot take responsibility for incorrectly inputted mailing addresses.***

In an ideal world, we'd love to be able to cover the costs to rectify incorrectly inputted addresses, as a small business we simply don't have the resources to take on additional expenses in the event of customer errors.

Please note that shipping fees for international orders do not cover customs or duties fees. We are not responsible for any customs or duties fees that may be incurred upon delivery of US/International orders.

Shipping Speed

Please Note: In our "Shipping Method" section at checkout, all timeframes say "1 business day", this is a known backend issue that we are working to resolve, and this does not reflect accurate shipping times. Our estimated shipping times are listed below.

Timeframes provided are estimates, and parcels typically arrive within these estimates.

Online/in-store sale periods may also impact shipping times/delays.

Please note: timeframes are provided based on when your parcel actually leaves the store, this does not include fulfillment time, which may vary between 1-3 days, or longer during sales periods.

Estimated timeframes for shipping within Canada:

  • Expedited Parcel: 1-14 business days
  • Xpresspost: 1-5 business days
  • Priority Post: 1-3 business days

Order Changes

Due to our shipping processes, we cannot guarantee that we will be able to make any changes to your order after it has been confirmed. Please contact us via email (or via phone on weekends) as soon as possible to check on the status of your order.

However, we do not permit any changes to orders during sale/clearance periods. This includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, and vice-versa; adding or removing items from your order (even if it was just placed); cancelling orders, etc.

Free Shipping

We offer free shipping to Canada and the Continental United States for orders of $200 CAD or more (pre-tax) except during sale periods:

  • Free shipping to Canada: Expedited Parcel (takes up to 14 business days, tracked and insured up to $100)
  • Free shipping to the Continental US: Tracked Packet USA (takes up to 14 business days, tracked and insured up to $100)

For faster shipping options, please opt for one of our other paid shipping services. 

Please note: Free shipping is not available during advertised sale periods.

Pick-Up In Store

Pick-up orders are held at the shop for a maximum of 2 weeks (7 days during sale periods), before the customer is required to select a new shipping method. If you require a longer hold time, please contact us to coordinate.

Policies

We cannot be responsible if your package doesn't arrive, is lost in the mail, or shows up late. You will need to contact Canada Post directly for more information if you experience any delays or issues. Alternatively, you may contact us to open an investigation for you if your parcel is delayed beyond the estimated timeframe.

For other frequently asked questions, please visit our FAQ page.