Thank you for shopping at The Knitting Loft.
Please note: All timeframes provided are estimates only. Shipping delays are unfortunately out of our control. Although the majority of our parcels arrive within standard time frames (and sometimes even quicker), shipping delays may occur, especially during high-volume seasons like December.
Additionally, timeframes are provided based on when your parcel actually leaves the store, this does not include fulfillment time, which may vary between 1-3 days during regular shopping periods.
Please be advised that sales/discount periods may affect some shipping policies/delivery times.
Shipping is calculated automatically through Canada Post, and is based on location and weight.
At checkout, you will see a list of shipping and pricing options before having to process your order.
***Please double-check at checkout that your mailing address was inputted correctly. New autofill settings can sometimes unexpectedly fill in the incorrect address - please check to make sure this hasn't happened, even if you had ordered from us previously. We cannot take responsibility for incorrectly inputted mailing addresses.***
In an ideal world, we'd love to be able to cover the costs to rectify incorrectly inputted addresses, as a small business we simply don't have the resources to take on additional expenses in the event of customer errors.
Please note that shipping fees for international orders do not cover customs or duties fees. We are not responsible for any customs or duties fees that may be incurred upon delivery of US/International orders.
Please Note: In our "Shipping Method" section at checkout, all timeframes say "1 business day", this is a known backend issue that we are working to resolve, and this does not reflect accurate shipping times. Our estimated shipping times are listed below.
Timeframes provided are estimates, and parcels typically arrive within these estimates.
Online/in-store sale periods may also impact shipping times/delays.
Please note: timeframes are provided based on when your parcel actually leaves the store, this does not include fulfillment time, which may vary between 1-3 days, or longer during sales periods.
Estimated timeframes for shipping within Canada:
- Expedited Parcel: 1-14 business days
- Xpresspost: 1-5 business days
- Priority Post: 1-3 business days
If your order hasn't already been fulfilled, we do our best to accommodate requests for order changes/adjustments.
However, we do not permit any changes to orders during sale/clearance periods. This includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, and vice-versa; adding or removing items from your order, (even if it was just placed); cancelling orders, etc.
We now offer free shipping to Canada and the Continental United States for orders of $200 or more (pre-tax) unless during sale periods:
- Free shipping to Canada: Expedited Parcel (takes up to 14 business days, tracked and insured up to $100)
- Free shipping to the Continental US: Tracked Packet USA (takes up to 14 business days, tracked and insured up to $100)
For higher speed/trackable shipping options, please opt for one of our other paid shipping services.
Please note: Free shipping is not available during advertised sale periods.
Pick-Up In Store
Pick-up orders are held at the shop for a maximum of 2 weeks (7 days during sale periods), before the customer is required to select a new shipping method. If you require a longer hold time, please contact us to coordinate.
We cannot be responsible if your package doesn't arrive, is lost in the mail, or shows up late. You will need to contact Canada Post directly for more information if you experience any delays or issues. Alternatively, you may contact us to open an investigation for you, if your parcel is delayed beyond the estimated timeframe.
Please add a special note to your online order if you would like any additional services (such as requiring a signature for drop off, adding insurance, or tracking where applicable), and we will contact you for the additional fees that apply.
For other frequently asked questions, please visit our FAQ page.