Thank you for shopping at The Knitting Loft. Please note: shipping delays are unfortunately out of our control. Although the majority of our parcels are arriving within standard time frames, (and sometimes even quicker), shipping delays may occur, especially during high-volume seasons like December, and the current global pandemic. The timeframes provided at checkout are estimates only, and all time guarantees have been suspended since the start of COVID.
Please be advised that sales/discount periods may affect some shipping policies/delivery times.
Shipping is calculated automatically through Canada Post, and is based on location and weight.
At checkout, you will see a list of shipping and pricing options before having to process your order.
Parcels usually arrive within the timeframe estimated at checkout. However, please note that these are time estimates only, and that all time-guarantees have been suspended since the start of COVID.
Postal services worldwide continue to experience unpredictable delays. While some parcels are arriving within the standard timeframes, others remain at postal depots or customs as they await fulfillment, (due to intensified processing protocols and limited employees to honour social distancing).
During this time, we do not offer refunds on delayed parcels, (whether on a standard shipping option or express option). We apologize for any inconvenience if you experience some of these delays.
Online/in-store sale periods may also impact shipping times/delays.
If your order hasn't already been fulfilled, we do our best to accommodate requests for order changes/adjustments.
However, we do not permit any changes to orders during sale/clearance periods. This includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, and vice-versa; adding or removing items from your order, (even if it was just placed); cancelling orders, etc.
We now offer free shipping to Canada and the Continental United States for orders of $200 or more (pre-tax) unless during sale periods:
- Free shipping to Canada: Expedited Parcel (takes up to 14 business days, tracked and insured up to $100)
- Free shipping to the Continental US: Tracked Packet USA (takes up to 14 business days, tracked and insured up to $100)
For higher speed/trackable shipping options, please opt for one of our other paid shipping services.
Please note: Free shipping is not available during official sale periods.
Pick-Up In Store
Curbside pick-up is now available. Pick-up orders are held at the shop for a maximum of 2-weeks (5-days during sale periods), before the customer is required to select a new shipping method. If you require a longer hold time, please contact us to coordinate.
We cannot be responsible if your package doesn't arrive, is lost in the mail, or shows up late. You will need to contact Canada Post directly for more information if you experience any delays or issues. Alternatively, you may contact us to open an investigation for you, if your parcel is delayed beyond the estimated timeframe.
Please add a special note to your online order if you would like any additional services (such as requiring a signature for drop off, adding insurance, or tracking where applicable), and we will contact you for the additional fees that apply.
For other frequently asked questions, please visit our FAQ page.