Sale / Discount Policy

HAPPY SALE-ING!

The Knitting Loft hosts annualsales for LYS Day (April), our Anniversary (September OR October), and Boxing Day (December) as a way to celebrate and thank our creative community! As an additional thank you for another year together, our Anniversary Sales are 25% off (as compared to our regular 20%).

Dates/months may vary without notice depending on shop operations/industry events/team availability, etc., and will be updated as they become available on our contact page.

POLICIES APPLIED DURING SALE PERIODS OR TO DISCOUNTED/CLEARANCE ITEMS:

Order Changes

  • All products are final sale when purchased at a discounted rate (no refunds/exchanges - even if colours don't come as expected, for example)
  • We do not permit any changes to orders during sale/clearance periods; this includes, but is not limited to: combining multiple orders to be shipped together; changing pick-up orders to shipping orders, customer order/product errors, and vice-versa; adding or removing items from your order, (even if it was just placed); cancelling orders, etc.
  • No exchanges are permitted during sale periods
  • In the event where there is an inventory error and we cannot fulfill your order as purchased, we will either (1) issue a refund for the missing item or (2) contact you depending on the order/product
  • While we understand that mistakes can happen during the ordering process, we unfortunately cannot take responsibility for any errors made during checkout. We strongly encourage you to check your order thoroughly prior to purchasing (ensuring you have the correct product, quantities, and colours in your cart as well as making sure to provide your correct and complete address) as we cannot make any changes to orders due to our intensive operational practices and fulfillment process. This is also to discourage customers from making bulk orders for the sole purpose of "holding" products - thus withholding them from other interested customers - only to later cancel the orders they're no longer interested in

Dye Lots

  • Due to the potential high volume of orders, we do not check dye lots during sale periods and will only contact you if skeins are noticeably different. If receiving the same dye lot is vital for your project, please make a note on your order before purchasing to request matching dye lots. Please note: this does not apply to clearance items. Clearance items are sent as is - whether there has been a request for matching lots, do/don't have visible differences. Please see our clearance collection and products for more information)
  • While we check for matching dye lots if requested, we cannot search for specific lot numbers. Customers are welcomed to include a lot preference, however, if we don't have that lot available we will send what we have without contacting you

Shop Services

  • We do not permit any winding requests during sale periods. Winding requests will re-open 14 days after a sale has ended
  • Due to the potential high volume of orders, shipping/pick-up times may be delayed (while it typically takes 2-3 days to process sale orders, it can take up to 5-7 days for your order to be ready for shipping/pick-up). While Xpresspost will speed up Canada Post's delivery, it does not change the order/process of fulfillment at the store.
  • Email and phone response times may be delayed/drastically limited during sale periods, so please contact us prior to our sale if you need assistance
  • To navigate these busy events, all customers must prepare for their shopping in advance as specialized assistance (yarn recommendations, pattern discovery, colour customization, etc.), will be temporarily unavailable during sale periods
  • We cannot manually apply the discount before the sale has started, or after the sale has ended
  • We cannot hold items for an upcoming sale
  • Sale does not include gift cards

Shipping & Pick Up

  • Free shipping is not available during official sale periods
  • We do not take requests to hold orders for a later shipping date as we work to manage our limited space; orders will be shipped as they become ready
  • As we have limited space, pick-up orders must be picked up within 7 days of receiving your pick up notification

IMPORTANT NOTE

Final Sale policies (especially during sale periods) is a standard  practiced by a majority of small to large businesses for a variety of reasons. This includes, but is not limited to: inventory control, operational planning, restock scheduling, cart jacking, and more.

As a yarn/retail shop, we have the added challenge of dye lot differences and colour variations (from screen to screen, batch to batch). Unfortunately (and sometimes fortunately!) that is the nature of our industry. Especially with beautifully and uniquely hand-dyed yarns, but also with dyeing processes, monitor/display differences, (and the fact that we are not feasibly capable of having photos for every lot available within every colourway available) products will not always arrive exactly as expected, envisioned, or displayed on screen (and we cannot practically account for these differences).

To mitigate these challenges to the best of our abilities, we offer full, customized, and complimentary online and in-store service all year round, as well as prior to sales in order to assist with colour selection, yarn selection, pattern advice, etc., (and we now have estimated sale months advertised above to accommodate even greater advanced planning - woohoo!).

As this doesn't resolve the challenge of dye lot/display differences, we encourage community members to shop outside of sale periods if this is a great concern (where final sale does not apply) or, to sign up for our newsletter where we'll be sure to advertise any in-store sales that become available. You will be the very first to know - that we promise! ;)

While our sale periods are an exciting and celebrated time for our community, they are extraordinarily hectic times for our team. Through sale periods we continue to work super hard to continue providing the highest quality service and to achieve customer satisfaction within the shortest amount of time, however, we have a single person managing hundreds of emails, requests, and incoming orders, with the remainder of the team working diligently to get orders out as quickly and as accurately as possible.

We sincerely and deeply thank you for your patience, understanding, and especially, for your kindness.

Have questions? We'd love to help! Get in touch here.