Sale/Discount Policy

The following policies apply to all discounted purchases during The Knitting Loft's sale events (typically in April, August, December, though these dates can change according to operational needs and are officially advertised through our newsletter). 

These guidelines allow our team to process orders efficiently while ensuring fairness for our entire community. Please review them carefully before participating in any sale.

All discounted items are final sale. This means: no refunds, no exchanges, no store credit. Please ensure you are happy with your selections before completing checkout.

• Pick-ups are not available on in-store sale days.

• Exchanges and returns are not processed during sale events.

• Our team is fully focused on assisting customers shopping in the store and managing the event.

• Please see our Sale Event Pages as they become available for more information on event flow, customer service changes, and more.

Orders are fulfilled exactly as placed. We cannot make changes once an order has been submitted. This includes:

• Adding or removing items
• Changing quantities or colours
• Switching shipping methods
• Converting shipping orders to pick-up or vice versa
• Correcting checkout errors
• Cancelling completed orders

Customers are responsible for verifying all order details before purchase.

To maintain fairness and processing efficiency during high-volume sale periods, orders cannot be combined. Each order will ship independently as placed, even if requested in order notes. Attempts to combine orders through selecting pick-up on subsequent orders will result in the pick-up order being cancelled, and original orders being shipped separately as placed

• Dye Lot Matching: Due to the high volume of orders processed during sale events, we cannot guarantee matching lots. While we always aim to send skeins that appear visually similar, specific lot requests cannot be guaranteed.
• Specific Lot Requests: While you're welcome to include a specific lot preference, we cannot guarantee its availability (nor commit to contacting customers if we're unable to fulfill these requests) and we will send what's available.
• Important Note: For dye lot requests and/or special order notes, you must include it in the "Order Special Instructions" section of your cart prior to purchase. We are not able to accommodate requests sent by email during sale periods, and all orders will be shipped as placed

If exact dye lots are essential for your project, we recommend shopping outside of sale periods when our team can provide more detailed assistance.

Yarn winding services are temporarily unavailable during sale periods. All yarn will be shipped or fulfilled unwound (even if winding has been requested). Winding services resume approximately 14 days after the sale concludes. Customers may bring or ship their yarn back at that time if winding is desired.

During major sale events, our team focuses primarily on order processing. As a result, certain services may be limited or temporarily unavailable.

These include:

• Pattern discovery assistance
• Yarn quantity calculations
• Colour consultations
• Project planning support

Customers are encouraged to use these complimentary services before the sale begins.

Sale discounts apply only within the official sale window and are not available before the sale begins, after the sale ends, or retroactively to previously placed orders.
Orders placed outside the event window will remain at full price.

IMPORTANT: REFRESH REQUIRED AT SALE START

If you pre-load your cart before the sale begins, your checkout page may still show full price at the moment you click purchase.

Before checking out, you must refresh your cart to confirm the discount is visible in your order summary. If the discount is not showing, do not complete your purchase and refresh the page until the discount is automatically reflected in your cart summary.

Orders completed without the discount applied cannot be adjusted afterwards, even if made at the sale start time. This policy is strictly enforced as manually correcting orders after the fact creates major processing delays, tax complications, and operational challenges that we unfortunately cannot absorb during high-volume events.

We thank you so much for your attention to this. 

 Sale events generate significantly higher order volume than usual. Please expect:

• Longer fulfillment times for shipping and pick-up orders (5 - 7 business days)
• Shipping delays during peak sale periods
• Faster shipping methods will speed up delivery after shipment but will not accelerate fulfillment time
• Free shipping promotions are not available during sale periods
• Order holds are unavailable, and orders will be shipped as ready
• For additional details, please review our Shipping Page

Customers selecting in-store pick-up must collect their order within 7 days of the ready-for-pickup notification. We ask that you coordinate a courier or someone to pick up for you if you are delayed.

Orders not collected within this window may be cancelled. Please review the Pick-Up Page for full details.

Customers are responsible for all customs duties, import fees, and taxes applied by their country.

If a parcel is refused due to unpaid customs fees and is returned to us, the order remains final sale, and will not be issued a refund, credit, or exchange if the parcel is returned.

Final sale parcels that are refused at the border and not claimed within 7 days of contact may be treated as abandoned.

Our sale events are designed to run smoothly and fairly for a large global community. Because order volumes are extremely high, we operate under strict procedures and we cannot make exceptions.
By placing a discounted order during a sale, you acknowledge and agree that:

• You are responsible for checking out correctly. We cannot adjust orders for customer errors (incorrect colour, quantity, fibre, shipping method, address, or missed discounts).
• All discounted purchases are final sale. No refunds, exchanges, or store credit for discounted items.
• Colour and dye variation is normal in yarn. Hand-dyed and variably dyed yarns may differ across dye lots, batches, and screen displays. We cannot guarantee perfect matches, and we cannot take responsibility for differences between screens and real-life colour tones.
• Sale periods are not ideal for highly specific needs. If exact colour matching, precise dye lot selection, or detailed support is essential for your project, we strongly recommend shopping outside of sale periods, when our full services are available and exchanges may be permitted.
• Orders are fulfilled exactly as placed. During sale periods we cannot provide the level of manual intervention some requests require without impacting fairness and processing for the entire community.
• Humans are running the sale. Please be respectful in all of your interactions with our team, who is working hard to prepare your orders as quickly and satisfactorily as possible.

We sincerely appreciate your cooperation in helping these events run efficiently for everyone.

If you have any questions outside of sale periods, our team is always happy to help. Contact us here.