Picking Up

Pick-up is reserved for customers who can collect their order within the required timeframe.

Because space is limited (especially during sale events), we cannot store pick-up orders beyond the hold period.

Hold Times (Strict)

Sale/Discount Orders: Pick-up required within 7 days of your “Ready for Pick-up” notification

Regular Orders: Pick-up required within 14 days of your “Ready for Pick-up” notification

If you cannot pick up in time, please choose shipping at checkout or, have a friend or courier pick up for you. 

Pick-Up Instructions

Follow these simple pick-up instructions for the smoothest experience: 

  1. Wait for Notification: Do not come to the shop until you receive your “Ready for Pick-up” email. If you arrive early, your order may not be accessible and you will need to return once it’s ready.
  2. Bring These Details: Order Number(s), "R" Code(s), Name(s) on Order(s)
  3. Picking Up Your Order: If Brick & Mortar's Open: Come inside and provide the details in step 2. If Brick & Mortar's Closed: Follow the posted door instructions and have your details ready
  4. Verify Before You Leave: Before leaving the property, we recommend double-checking your items in the parking lot to ensure everything is correct. 

    Pick-Up Hours

    Once you have received your "Ready for Pick-up" notification, you may pick up any time during regular operating hours except on:

    • April 26: PICK-UP UNAVAILABLE 

    General Pick-Up FAQs

    Multiple Orders

    If you want to pick up multiple orders at once, wait until you’ve received a “Ready for Pick-up” notification for each order, and you may pick them up together. 

    Who can pick up? 

    Anyone can pick up your order as long as they have the required order details (order number, name on order, and “R” code if provided). No advance notice required.

    Can you hold my order longer? 

    No. Hold times are strict due to limited space. If you need more flexibility, please select shipping at checkout. We ask that you please organize a pick-up person if you are unable to meet the pick-up time. 

    Can I make changes at pick-up? 

    Our standard exchange policies apply to pick-up orders. Orders are strictly final sale at a discount. 

    Can you rush my order?

    We unfortunately cannot rush orders during sales or event periods, and you will need to come back when your order is ready. However, we are typically able to accommodate rushed pick-ups during regular operations. Please call to coordinate. 

    Where is my order?

    We work to have pick-up orders ready within 24-48 hours on a regular basis. However, during sale periods, please anticipate 5 - 7 business days for processing. We ask that you please wait for our services to resume as usual before contacting us about order status as we work to process a high-volume of orders. We thank you so much for your patience in advance!