PICKING UP
Woohoo! You received your pick up notification and can't wait for your new goodies.
Our pick up system differs depending on the day you're coming to pick up. **PLEASE REFER TO THE PICK-UP DATE THAT APPLIES TO YOU**
GENERAL INFO/FAQs
Pick-Up Period: To manage our limited space, orders placed between September 29th and October 22nd will be held for a maximum of 7 days from the time we send your "Ready for Pick Up" notification (orders placed outside of these dates will be held for our regular 14 days). Once you have received your notification, we ask that you come to the store to pick up at your earliest possible convenience.
Pick-Up Hours: Once you've received your notification that your order is ready for pick up, you may pick up any time during our regular operating hours. Please note that we cannot rush your order and you may need to come back to pick up at a later time if your order hasn't been marked as ready.
Pick-Up Person: Anyone may come to pick up your order, however, they must follow the steps as outlined below.
Order Changes: Unless we have made a mistake, we do not permit any changes to orders purchased at a discount (this includes colour changes, product swaps, refunds, etc.)
Multiple Pick Ups: If you've placed multiple orders for pick up and receive a notification that only one is ready, we cannot rush your remaining pick up orders. If you would like to pick up all of your orders at once, please await your "Ready for Pickup" notification for each individual order. Unfortunately, you will need to come back for any remaining orders if they have not yet been prepared for pick up.
PICKING UP SEPTEMBER 29TH-OCTOBER 6TH (IN-STORE SHOPPING CLOSED)
Step 1: After receiving your ready for pick up notification, please visit the shop within 7 days of being notified that your order is ready
When you arrive to the shop, please forward your "Ready for Pick-Up" Email(s) to our pick-up line: theknittingloft@icloud.com
(For multiple pick ups, you will forward each email notification separately).
You may wait at the door while a team member picks your order. (Please anticipate a brief wait time and be ready to confirm your order number, as well as the name on the order).
Step 2: Verifying Your Order
Though we cannot have customers inside of the store between September 29th and October 6th, we encourage you to check your order outside/in your vehicle before leaving.
PICKING UP BETWEEN OCT. 7TH - OCT. 22ND
- Await your "Ready for Pick Up" notification
- Pick up your order within 7 days of notification
- Upon arrival to the shop, please come inside and let a team member know that you're picking up an order
- Be ready to show your "Ready for Pickup" email notification (you may choose between showing us the confirmation email on your phone, or have a physical copy of your confirmation email printed)
- Please anticipate a brief wait time as we pick your order
- Prior to leaving, we encourage you to check your pick up(s) to ensure you've received everything as ordered
- Quick Tip: If you know you'll be arriving within 10 to 15-minutes, please call the store and we will do our best to prep your order in advance for a quicker pick up
PICKING UP SEPTEMBER 28TH/EARLIER OR STARTING OCTOBER 23RD
- Await your "Ready for Pick Up" notification
- Pick up your order within 14 days of notification
- Upon arrival to the shop, please come inside and let a team member know that you're picking up an order
- Have your order number ready
- Prior to leaving, we encourage you to check your pick up to ensure you've received everything as ordered