Picking Up

Please follow our pick up instructions (and general FAQs) below for the smoothest possible shopping experience. We thank you so much for your patience and cooperation!

⚠️ Important Pick-Up Reminder: All pick-up orders must be collected on time after receiving your "Ready for Pickup" notification (7 days if purchased at a discount, 14 days for regular orders). Pick-up is strictly reserved for customers who can collect their orders within their advertised timeframe.

While we'd love to accommodate everyone, we have limited space (especially during sale events) and we can't manage held orders. 

If you are unable to pick up within the permitted timeframe (due to travel, scheduling, etc.) please select a shipping option at checkout instead, or, have a friend/courier pick up for you.

Thank you so much for your understanding — it helps us keep things fair, organized, and running smoothly during this busy time.

    PICKUP INSTRUCTIONS

    1. Wait for Notification: Please wait until you receive your "Ready for Pickup" notice before coming to the shop 
    2. Bring Essential Details: Have your Order Number(s), "R" Code(s), and the Name(s) on Order(s) ready (all of which will be in your notification)
    3. Arriving at the Shop:
      1. If Brick & Mortar is Open: Come inside and provide above details
      2. If Brick & Mortar is Closed: Follow posted instructions at door (we have a doorbell and intercom system to assist you)
    4. Verify Your Order: Before leaving the property, we recommend double checking your items to ensure everything is correct 

    PICKUP DATES & TIMES

    Please ensure you (or the person picking up for you) are prepared with the following information (all of which are included in your "Ready for Pickup" notification): Order Number(s), "R" Code(s), Name on Order(s)

    Pick Up Hours Vary (Please Await "Ready for Pickup" Confirmation):

    • April 27th & Earlier as well as May 6th & After (Brick & Mortar Open): You may pickup any time during our Regular Operating Hours
    • April 28th — May 5th (In-Store Shopping's Closed): You may pick up any time between 11am - 5pm (April 28th - May 3rd & May 5th) and 11am - 4pm (May 4th)

    GENERAL PICKUP INFO/FAQs

    • Await Notification: We cannot expedite orders that aren't ready. If you arrive before receiving you "Ready for Pickup" notification, you will need to return once your order is confirmed ready 
    • Multiple Orders: If you have more than one order, wait until you've been notified that each one is ready if you'd like to pick them up all together. Unready orders cannot be rushed and you may need to return later 
    • Visit Promptly Once Ready: After your order is ready, please pick it up as soon as you're able. We have limited space, and timely pick ups help us manage it efficiently 
    • Hold Period: Pick-up orders placed between April 27th and April 29th will be held for a maximum of 7 days after your "Ready for Pickup" notification has been sent (shorter than our usual 14-day hold)
    • Who Can Pick Up: Anyone can pick up your order, as long as they have the required order details listed above 
    • No Order Changes on Discounted Items: Unless we made a mistake, we do not permit any changes, swaps, refunds, etc., on orders purchased at a discount