PICKING UP

Please be advised: We are frequently changing/testing new pick up methods in our ongoing effort to facilitate the smoothest possible shopping experience. We thank you so much for your patience!

    PICKUP INSTRUCTIONS

    1. After you've received your pick-up notification, visit the shop according to our available pick-up times/dates below
    2. Upon arriving to the shop, have the following ready from your "Ready for Pickup" Notification: Order Number(s) and Admin "R" Code(s) (if applicable)
    3. Come inside (if shop is open for shopping) or ring the bell (if shop is closed to in-store shopping) to let a team member know that you're picking up an order 
    4. Anticipate a brief wait as we pick your order 
    5. Prior to leaving, we encourage you to check your pickup(s) while still on the property to ensure you've received everything as ordered (you may do this outside or in your vehicle if you're picking up while the store is closed for shopping)

    PICKUP DATES & TIMES

    In-Store Shopping's Open:

    In-Store Shopping's Closed (Pickup Times Vary)

    • Dec. 25th: PICKUP CLOSED
    • Dec. 26th: 9am - 5pm 
    • Dec. 27th: 2pm - 5pm
    • Dec. 28th: 2:30pm - 5pm
    • Dec. 29th: 2pm - 5pm
    • Dec. 30th11am - 5pm
    • Dec. 31st10am - 2pm
    • Jan. 1st: PICKUP CLOSED 
    • Jan. 2nd11am - 5pm 
    • Jan. 3rd11am - 5pm

    In-Store Shopping's Open:

    GENERAL PICKUP INFO/FAQs

    • Await Notification: We will notify you when your order is ready for pick up and cannot rush your order before then (you will need to come back when it's ready if you arrive prior to notification)
    • Multiple Pickups: Await notification for each individual order if you'd like to pick up all of your orders at once. If you receive a notification that only one order is ready, we cannot rush your remaining pick-up orders and you will need to come back when they're ready
    • Pick-Up Times/Dates: Once your order is ready, please refer to our pick-up times/dates below and visit us at your earliest convenience as we work to manage our limited space
    • Hold Period: Pick-up orders placed between Dec. 26th - Jan. 3rd will be held for a maximum of 7 days (rather than our regular 14) from the time that we send you your "Ready for Pick Up" notification 
    • Pick-Up Person: Anyone may pick up your order, however, they must follow the instructions written above
    • Order Changes: Unless we have made a mistake, we do not permit any changes to orders purchased at a discount (this includes colour changes, product swaps, refunds, etc.)