Sale / Discount Policy
HAPPY SALE-ING!
At The Knitting Loft, we're thrilled to celebrate our creative community with annual sales during LYS Day (April), our Anniversary (September or October), and Boxing Day (December). These events are our way of showing appreciation for your continued support.
As a special thank you, our Anniversary Sales feature a 25% discount (compared to the regular 20%)!
Please note that all items purchased at a discount are final sale, and that sale dates may vary due to shop operations, industry events, and world happenings and will be updated on our Contact Page as they become available.
Order Responsibility Reminder
We're a small team doing big things — which is why we've built a clear system to keep everything running smoothly. We work hard to communicate all sale details in advance, and we're unable to take responsibility for customer errors or make exceptions to our policies. This structure is what allows us to process orders efficiently, carefully, and fairly.
We kindly encourage you to double-check your order before checking out, and to take a moment to review the details we've provided below. Our goal is for this to be a celebration — not a disappointment.
Thank you for supporting how we operate. It makes all the difference in helping us serve our community with consistency, care, and integrity.
SALE & DISCOUNT POLICIES
These policies are strictly enforced and are essential to streamlining our operations, as well as to preventing unfair shopping practices such as bulk ordering for the purpose of "holding" items, which can unfairly withhold products from other customers.
Order Changes
- Final Sale: All discounted items are final sale, with no refunds nor exchanges, even if colours/fibres don't meet expectations
- No Order Changes: Orders will be shipped as purchased, as we cannot make any changes to orders during sale periods, including:
- Combining multiple orders for shipping
- Switching between pick-up and shipping and vice versa
- Switching selected shipping method
- Adding or removing items
- Cancelling orders after they have been placed
- Customer Checkout Errors: We cannot take responsibility for errors made during checkout (e.g., incorrect product, quantity, colour, or shipping address). We encourage you to thoroughly review your order before finalizing your purchase (checking correct quantities, colours, etc.) as we cannot make any changes to orders - even in such cases.
Dye Lots
- Dye Lot Matching: Due to the exceptionally high volume of orders, we unfortunately cannot commit to checking dye lots for each individual order. While we make every effort to ensure skeins are visually as similar as possible, you are welcome to include a note at checkout requesting matching lots, and we will do our best to accommodate. However, given the order volume, it may not be feasible to fulfill all requests, and we recommend shopping outside of sale periods when our final sale policy doesn't apply, and we are able to provide greater attention and assurance to meet your needs
- Specific Lot Requests: While you're welcome to include a specific lot preference, we cannot guarantee its availability (nor commit to contacting customers if we're unable to fulfill these requests) and we will send what's available. If precise dye lots or exact screen tones are essential for your project, we recommend shopping outside of sale periods when our full services are available
- Important Note: For dye lot requests and/or special order notes, you must include it in the "Order Special Instructions" section of your cart prior to purchase. We are not able to accommodate requests sent by email during sale periods, and all orders will be shipped as placed
Shop Services
- No Winding: We cannot accommodate any winding requests during our sale periods (nor can we hold your order to wind later due to spatial limitations) and your yarn will be shipped / fulfilled unwound (even if winding is requested). This service will resume 14 days after the sale ends, at which point you may bring or ship your yarn back (at your cost) to have it wound
- Limited Correspondence: Specialized services (e.g., yarn recommendations, colour support, pattern discovery, etc.) are temporarily unavailable during sales, with email and phone response times being drastically limited
- Excluded Items: Gift cards are not include in sale discounts
Discount Timing
Discounts are valid only during the posted sale window and cannot be applied retroactively — whether an order is placed just minutes before the sale begins or just after it ends. Orders placed outside the sale window will not be refunded, cancelled, or discounted after the fact.
While we understand the excitement — and that these situations may feel like small requests — they present real challenges for our team and are unfair to the many community members who patiently wait to shop their wishlist at the correct time. Early purchases can cause others to miss out on planned quantities, and late adjustments require manual intervention which we're unable to accommodate while operating at full capacity.
We appreciate your understanding — it truly helps us serve everyone fairly and keep the sale running smoothly.
Shipping & Pick Up
- No Free Shipping: Free shipping is unavailable during sale periods
- No Order Holds: Orders will be shipped as ready, and we cannot hold orders for later shipping dates (even if requested)
- Pick Up Orders: Please read our Pick-Up Page for important timelines and instructions. All sale pick-up orders must be collected within 7 days of your "ready for pick-up" notification
- Shipping & Pickup Delays: Fulfillment times may take longer than normal with the higher order volume (up to 5-7 days for orders to process). While selecting a faster shipping method may speed up delivery times, it will not speed up our fulfillment process on site. We ask that you please wait until our Brick & Mortar Re-Opens to contact us if you still haven't received an update on your order
- For more shipping information, please check our Shipping Page
IMPORTANT NOTES
Our final sale policy during sales is a common practice among businesses to maintain efficient inventory management, operational planning, and customer fairness.
Due to the nature of hand-dyed and variably dyed yarns, colour differences may occur between dye lots, screens, and batches. We cannot guarantee exact matches to expectations or screen displays. If this is a concern, we recommend shopping outside of sale periods when exchanges are permitted, or to use our regular services pre-sale for complimentary online and in-store support (including customized photos on request).
Our sale periods are exciting, but incredibly busy for our team. We aim to provide the best possible service while managing a significant increase in orders and inquiries - with limited resources.