Shipping Policies

Thank you for shopping at The Knitting Loft!

Shipping at a Glance

  • We will only contact customers from our official email hello[at]theknittingloft.ca and will never request for payment information over the phone 
  • Double check your mailing address at checkout. Autofill can overwrite details. While we'll do our best to assist, we cannot take responsibility for incorrectly entered addresses. Please email us immediately if you spot an error. 
  • We cannot guarantee order changes after they've been placed. We'll try to help if your order hasn't yet been processed — email us right away (or call on weekends).
  • Shipping times are estimates only. We cannot offer refunds or credits for delivery delays, as these are beyond our control. 
  • We cannot hold orders for later shipment. Orders are fulfilled and shipped as they come in. 
  • International customers are responsible for customs/duties fees. 
  • We currently don't ship to the EU as we navigate GPSR changes. 
  • Sale/discount periods may affect shipping policies and delivery times. Please see our Sales Page for special details. 

Shipping Speed

Timeframes are provided based on when your parcel actually leaves the store, and does not include fulfillment time, which varies between 1 - 3 business days (and longer during sale periods). 

All timeframes say "1 business day" at checkout — this is a backend issue we're working to resolve. Please refer to the estimates below for shipping within Canada:

  • Expedited Parcel: 1-14 business days
  • Xpresspost: 1-5 business days
  • Priority Post: 1-3 business days

Order Changes

Due to the fast-moving nature of our fulfillment process, we cannot guarantee changes to your order after it's been placed. Please contact us as soon as possible by email or by phone on the weekends to check your order status. 

During sale periods, we are unable to accommodate any changes, and ask that you review our Sale Policies page for special details. 

If we notice an issue with your order (e.g., missing item, address concern, lot issue, etc.) we'll email you from hello[at]theknittingloft.ca and hold the package until we hear back. If we don't receive a reply within a month, your order will be processed and shipped as is (with the potential to be cancelled if it's a pick-up order). 

Free Shipping

We offer free shipping on orders of $200 CAD or more (pre-tax) to Canada and the Continental US:  

  • Free shipping to Canada: Expedited Parcel (takes up to 14 business days, tracked and insured up to $100)
  • Free shipping to the Continental US: Tracked Packet USA (takes up to 14 business days, tracked and insured up to $100)

Exceptions apply:

  • Not available during sale periods 
  • Gift cards do not count toward the $200 minimum

For faster delivery, please select one of our paid shipping options. 

Pick-Up In Store

Pick-up orders are held at the shop for a maximum of 2 weeks (7 days during sale periods), before the customer is required to select a new shipping method. If you require a longer hold time, please contact us to coordinate.

Please wait for confirmation before coming to the shop. Please contact us if you required a rushed pickup (outside of sale periods).

Policies

We cannot take responsibility for errors made during checkout. For delays or delivery issues, please contact Canada Post directly or reach out to us to open an investigation. 

For other frequently asked questions, please visit our FAQ page.