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COVID-19 Shop Update

 

MARCH 24TH UPDATE: Forced Closure 

Premier Ford has just announced the forced closure of all non-essential businesses in Ontario. Although we as knitters have differing perspectives about what is essential/non-essential (wink), we are committed to fully supporting our government’s strategies to reduce the transmission of COVID-19 at this time.

To continue following the advice of our Canadian government, we will no longer be taking private shopping appointments and are suspending all in-store shopping until it is safe to re-open.

Online Shopping

We will remain open through our online store and are offering the following delivery options:

Contactless Curb-Side Pick Up

Place an order for pick-up! Here’s how it works:

  1. Place your order online 
  2. Call us when you’re outside (must be between 12pm - 4pm Monday-Sunday)
  3. We will place your order outside
  4. You will pick up your order for a no-contact curb-side service :)

Canada Post Delivery

You may also select from one of our standard shipping options, which now include free shipping on purchases over $200 for anyone in Canada or the Continental US.

Payment Options

Please be advised that we are no longer taking any transactions in person. All purchases must be made online. 

Our Team

As a small business, we have built a small, yet mighty team of incredible individuals. Our team is currently healthy and at home with their families. They will return as soon as it is safe to do so.

In the meantime, the owners (Bruna & Maria - mother/daughter) are running all shop operations. We are also safe, healthy, and working daily to better support our community during this time.

Our Community

We are so sorry for all of the fear, anxiety, and pain this virus has caused you. As a business whose core focus is on reducing stress and facilitating peace and relaxation, it is so hard for us to see you like this.

However, we remind you that the government is not making these calls because the situation is getting worse, but rather, to prevent the worst from happening. We are so proud to see that the majority of us have been working together to slow the spread of this virus. The more we continue to do so, the sooner these uncertain times will be over.

Until we can reunite in person, we will be right here, serving you with our trusted online shopping and curb-side pickup services.

Thank you so much for your ongoing passion and support during this time. We love you deeply.

 

MARCH 18TH UPDATE: New COVID-19 Protocols

Starting March 19th, our regular operational practices will be adjusted during the COVID-19 outbreak.

Although risk remains low and the government has not announced retail closures, we are taking extra precautionary measures to ensure the safety of our team and community overall.

This has been an extremely hard decision as a small-business, whose natural instinct is “business as usual,” however, we believe that there is an opportunity for us to create more ways of alleviating stress, without abandoning our avid fibre-artists.

SHOP BY APPOINTMENT

Until further notice, we will only be taking customers by appointment (in-person or virtually through video) during regular operating hours.

Although our shop will remain open, spontaneous walk-ins will no longer be permitted during this time.

This is to (1) control how many people are in the shop simultaneously, and (2) not overwhelm our limited team members available right now.

Hygienic practices: there will be a 15-minute buffer between each appointment, in order to give our team the time to complete the following protocols:

  • Washing their hands;
  • Disinfecting high-traffic areas, such as our card reader, cash register, counters, and other visited surfaces

Conditions

  • A maximum of 4 people from the same group are permitted within a single booking
  • Please select our “online shopping” option if:
    • You are showing any symptoms (COVID-19 or otherwise);
    • You’ve been in contact with someone showing any symptoms within the last 14-days;
    • You were sick within the last 14-days;
    • You have travelled outside of Canada within the last 14-days
  • If possible, please avoid using cash during this time and use debit/credit only

ONLINE SHOPPING

Our online store is remaining open as usual.

We have just introduced free shipping on orders over $200 in Canada and the Continental US. Enjoy!

UNIQUE PICK-UPS/DROP-OFFS

Curbside Pick-Up

Customers may order online and request for a curbside pick-up via phone or email.

As we do our best to ensure your safety, we ask that you keep the safety of our own team in mind and select our “online shopping” option if:

  • You are showing any symptoms (COVID-19 or otherwise);
  • You’ve been in contact with someone showing any symptoms within the last 14-days;
  • You were sick within the last 14-days;
  • You have travelled outside of Canada within the last 14-days

At Home Direct Delivery

For customers within a 20-minute drive from the shop, we are offering at home deliveries for a flat rate of $10.00.

We will be making at home deliveries on Saturdays only, which means, if you have ordered your yarn/materials on Tuesday, you will receive the package on Saturday.

SOCIAL CIRCLE

Until further notice, our seating space is closed for social gatherings and hangouts, which includes our Sunday Social.

We are currently working on additional virtual offerings, which we will announce as soon as we can. Stay tuned!

CLASSES

All classes coming up in April and after are still moving forward as scheduled. Students will be contacted individually should this change.